BOSSDesk

Service Desk on the Cloud

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  • BOSSDesk Dashboard
  • BOSSDesk Service Catalog
  • BOSSDesk Tickets
  • BOSS 2017 User Conference and Training
  • BOSSDesk Settings

BOSSDesk Benefits

BOSSDesk is an ITIL aligned cloud solution that simplifies IT Service Management and is an affordable way to achieve best practices for IT Asset Management and Help Desk applications. BOSSDesk, is cost effective, accessible 24x7 and highly secure.

Always On No downtime. Accessible 24/7. Issue resolution is fast with easy access around the clock

Reduce Cost Pay only for what you need. Reduce overhead costs of installing and maintaining infrastructure

ACCESS FROM ANYWHERE The service is hosted on the cloud and accessible over the internet

Security Highly secure. The physical infrastructure is hosted and managed within secure data centers

BOSSDesk Features

BOSSDesk is an ITIL Service desk on the cloud that provides state of the art capability for IT Service Management (ITSM) and lets you manage, track and keep control of your IT environment. Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities. BOSSDesk is hosted securely in the Amazon cloud and can automatically scale as needed. The multi-tenant architecture takes a just few minutes to provision.

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Incident Management Comprehensive ticket management solution for managing the lifecycle of all incidents
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PROBLEM Management Find the root cause of multiple incidents and prevent problems from impacting business
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Change Management Understand and work to minimize risks of changes to the IT environment
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Asset Management Total visibility and control to manage all types of assets across the service lifecycle
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Service Catalog Enables employees to easily enter requests and administrators can easily customize
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Dashboard and Reporting Comprehensive Reporting capability that enables effective service management
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Self Service Portal Provides easy access for users to report incidents and request services
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Mobile Apps Saves time and costs by allowing technicians to update their work orders and track assets remotely
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Configuration & Tools Interface and tools that can provision, track, manage the IT environment
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BOSSDesk Pricing

Essential

$ 19

per agent / month

Professional

$ 29

per agent / month

Enterprise

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