The most cost-effective infrastructure management solutions in the industry


Delivering outstanding customer service does not have to cost you an arm and a leg and is within your reach. Powered by its innovative products and ITSM based solutions, BOSS has gained significant knowledge in implementing a streamlined ITSM process. It has helped several customers implement ITSM best practices customized to improve overall efficency and user satisfaction.

BOSS has been involved in implementing service desk solutions for many years to several hundred customers. We have extensive experience in arriving at a Service catalog design that works for the customer.

Implement ITSM Best Practices for Improved ROI:

  • Service Catalog Set Up
  • Managing Your SLAs
  • Managing the Life Cycle of Incidents and Requests
  • Problem and Change Management
  • Metrics and Measurement
  • System Availability – scheduled and unscheduled downtime
  • Service Catalog based performance
  • Customer Survey

Manage the lifecycle of your assets and make informed decisions:

  • Defining requirements and designing a process
  • Building CMDB - Import asset details, purchase & warranty, location, user
  • Streamline on-boarding & off-boarding assets
  • Changes - Tracking & recording all movement, updates, modifications
  • Search Capabilities – info at your fingertips powered by queries
  • Informative reports for Operations and Management
  • Improving Accountability – Inventory Audit & Training

Find out all you need to know about your IT infrastructure:

  • Gather requirements and define organization goals
  • Gather baseline inventory of hardware/software
  • Consolidate hardware/software inventory and review reports
  • Analyze aging of hardware and utilization
  • Software license true-ups, assess gaps and liability issues
  • Recommendations for improvement

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About Us

BOSS is a global infrastructure management firm specializing in Service Desk, IT Lifecycle Management, comprehensive Asset Management, IT Best Practices and Software Solutions. BOSS has helped several Fortune 500 customers implement ITIL solutions, Network Services, Active Directory consolidation and more. We offer a wide range of innovative and cost-effective solutions that help automate IT Service Management processes for any organization.