BOSS IT Service Management

Transforming the ROI
in IT Service Management

BOSS: the most cost-effective IT Service Management solution in the industry

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Why Use BOSS?

More than 1,000,000 users globally, BOSS provides the most cost effective ITSM integrated software solution in the industry.

BOSS SUPPORT CENTRAL is an integrated on premise or fully hosted ITSM solution that helps you Manage, Track and take control of your IT Environment. BOSS delivers an Enterprise Class Solution, a Customer Centric Pricing Model and Industry Leading Support

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IT Asset Management

Know exactly how many computers you have, where they are physically located, the configuration, software installed and who is using them


Service Desk

Deliver outstanding service and enhance user experience along with significant cost savings. Enter and track service requests online, improve communication levels and streamline operations. Use our ITIL based service desk to automate Incident Management, Self Service, Request and Knowledge Management


Lifecycle Management

Find the WHAT (what assets you have), WHERE (where they are located) and HOW (how they are being used) of your assets. Track the Lifecycle of your assets from cradle to grave.Improve your SLAs, reduce costs and maximize your ROI


Software Asset Management

Get a good handle on the software licenses installed in your environment. Mitigate risk and liability by ensuring Software License Compliance and enhancing Security


Dashboard and Reports

Make informed decisions with your custom dashboard and business intelligence reports. Use up-to-date reports to enhance performance and accountability


Software Deployment

Deploy software and updates at the click of a button. Install applications remotely for hundreds of users across your network in a breeze. Save time and improve user productivity


Mobile Apps

Take your help desk and asset manager with you. Resolve incidents, track your assets, update service records and asset information in real-time.


BOSS Deploy

BOSS Deploy helps you deploy images easily and efficiently. It offers you zero touch image deployment capability. Using BOSS Deploy, you can upgrade workstations and servers with new Windows OS images across the network


BOSS Password Reset

No more downtime or productivity loss from lost or forgotten passwords! The BOSS Password Reset tool simplifies and secures the password reset process for non technical end users


BOSS ROCKS!!Even in the testing phase, BOSS has saved me so much time in the last couple days. Being able to cross-reference a hostname, MAC and Serial# from different applications to find the missing information is wonderful. All I needed was one of the 3 items and could usually find the other 2 pieces I needed to complete my task.

Lori Miles Ingham County, MI

Ingham County logo
The web interface helps people to keep track of their ticket status online and saves time on calling the help desk every time.The mission of BOSS is to provide solutions to customers and not just products.We want to weed out the vendors who try to do business for their personal needs. BOSS worked with us as partners.A lot of other AAA clubs use Track IT but we feel BOSSAssist does a better job!

Mark Daeth AAA Carolinas, US

AAA Carolinas logo
BOSS Support Central has allowed this “1 woman shop” to become more organized with my asset management and helpdesk requests. I love that users have a place to log their helpdesk requests instead of stopping me in the halls. The interface is very user friendly. It is the main program I use daily. I see benefits of other departments utilizing the software in their quest to become more efficient and organized. Support is always fast and responsive. I get clear answers and instructions to any of my needs.

Brenda Ternes City of Newton,KS

City of Newton logo
We chose Support Central due to the ease of use as you can use it right out of the box. Just some minor changes and you can start logging calls. The Management console helps us resolve most of our calls without having to go on site. The BOSS team responds to our needs quickly and efficiently and that is what we were looking for. BOSS takes care of their product and makes sure it is working right for your needs!

Sean Jablonski Grady Health System, GA

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Capterra Reviews

Happy BOSS Customer?
Please help us spread the word. Click to leave a Review. Thank you


"I've used many other products but can say that this one is the best I have ever used and will be using this for a longtime to come"
Jordan Davis , IT Director at Grayson International
Amazing product 5-star-rating 5 / 5

"It has become my go-to product to push new updates to my assets. Great ticketing system and the reports are fantastic"
Stephen Whitaker , Senior System Administrator at Douglas County
My go-to product 5-star-rating 5 / 5









Our Latest News, Events and Specials

Read the BOSS Quarterly Newsletter and find out what we have been up to lately
Click to read the BOSS Newsletter

Press Release - BOSS completes successful beta of BOSS Deploy. Learn more! IT Service Management vendor BOSS, is pleased to announce general availability of its new operating system imaging deployment product BOSS Deploy.

Click to Register for BOSS Support Central online training Have a new hire to be trained? Need to update your skills? We will make it easy! Starting January 2016, we will be offering online product training with a dedicated BOSS representative. .
BOSS will be exhibiting at the NCLGISA Fall Symposium ,October 26-28, 2016 Winston-Salem, NC . Come see us and ask us about BOSSDesk , ITSM on the cloud
Manage all your Assets, Incidents, Problems, Changes, Releases, Contracts and Purchases with one solution.
BOSSDesk gives you the true Automation and Business Intelligence you need to run your IT Service Management in one single integrated platform.
Click to Learn More!

BOSS is hiring Demand Generation Representatives. Click to learn more The Demand Generation Rep is responsible for prospecting, qualifying, generating new sales leads and scheduling qualified demos to support the Sales Team. This individual will be a highly motivated, self-starter able to identify and develop new business prospects from multiple sources including inbound marketing leads, prospect lists, discovery and individual research. A dynamic personality with a drive to reach decision makers is essential!
A BIG THANK YOU to all who attended this year’s Regional Training & User Conference. It was a pleasure meeting and getting to know all our attendees. The conference helped our customers share their knowledge and learn from one another. We hope you enjoyed the conference and had some valuable takeaways. We look forward to seeing you again next year.
Thank you Debra Folk , Deputy IT Director, Aiken County Government for chairing this year's event. We were indeed honored by your presence and guidance. You made a difference!
BOSS will be at the GA GMIS FALL CONFERENCE October 17 - October 20, 2016 in Savannah, GA. Come see us and learn more about BOSSDesk - Service Desk on the cloud.

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Looking for a cost effective IT Help Desk with integrated Asset Management?

BOSS is the most cost-effective IT Service Management solution in the industry ! Get started today and we'll prove it to you !