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BOSSDesk
Service Catalog

BOSSDesk Service Catalog

BOSSDesk Service Catalog is structured in accordance with ITIL guidelines and provides information about all available IT services. The service catalog contains information about two types of IT service: customer-facing services that are visible to the business; and supporting services required by the service provider to deliver customer-facing services.To view how easy it is to create a Service Catalog and how one of our customers has built a Service Catalog, watch the recording of the webinar Service Catalog - A Modern Way to Deliver IT Services. Watch now

Download the BOSSDesk Service Catalog Datasheet

MULTIPLE SERVICES ON A SINGLE PORTAL

Making it very easy for users to launch services requests and access vital information speeds up ticket creation and minimizes errors. Our Service Catalog can create fully customizable forms to meet the needs of each category of users. Each user group will be presented the forms that are appropriate and different forms can be presented to different user groups based on their department or Active Directory security group.

BOSSDesk Service Catalog - Multiple Services on a Single Portal
BOSSDesk Service Catalog - Service Catalog For Different Functions

SERVICE CATALOG FOR DIFFERENT FUNCTIONS

Service Catalog provides the ability to customize the solution in order to meet the needs of many organizational needs. The employee onboarding process can be automated to ensure that new hires get the equipment they need to be productive as soon as possible. Travel and vacation requests can be automated to save time. and for Public service applications requests entered via Citizen Portals can be handled in an optimum manner.

SIMPLE TO USE FORMS DESIGNER

Technicians and Administrators have the ability to customize the service catalog by creating various custom forms via a drag and drop interface that can be fully integrated with routing rules to generate appropriate tasks for all parties. The need to have requests routed for approvals or to approval boards or expenses boards can be selected when creating the custom form.

BOSSDesk Service Catalog - Security & Privacy
BOSSDesk Service Catalog - Simple to Use Forms Designer

SECURITY & PRIVACY

Security and privacy is assured since each user group will only be presented the forms that are deemed appropriate for their needs and user permissions and privileges can be set based on their department, class of users or Active Directory security group.

Business Value for Customers

SERVICE CATALOGS CAN BE CUSTOMIZED TO MEET MANY ORGANIZATIONAL NEEDS

A Service Catalog is not limited to the provision of IT services and can encompass all shared service groups in the organization such as HR, Finance, Facilities, etc.

SERVICE CATALOGS DRAMATICALLY IMPROVE SERVICE DELIVERY AND USER SATISFACTION

Providing an online Service Catalog is the easiest and most effective of way of reducing the time and cost of delivering services while improving the user experience

EASY TO CREATE CUSTOM FORMS TO ADDRESS ALL NEEDS

Administrators have the ability to customize the service catalog by creating forms using a drag and drop interface that are both very easy to use and provide limitless options to satisfy all user needs.


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