Embarking on an ITIL journey takes a strategy and roadmap. BOSSDesk simplifies the process and makes it cost effective. BOSSDesk integrated ITIL V3 solution offers the best value for your enterprise with IT Asset Management and IT Blueprinting.

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Features

Dashboards Powerful, customizable dashboard that offers real time visibility and business intelligence

Asset Management Track and manage assets across the whole service lifecycle

Automatic Discovery Agentless and non intrusive discovery tools provide immediate and detailed inventory. Quick and accurate IT inventories at any time

Software Management Reduce the risk, cost and complexity associated with software assets and licensing

Deployment Distribute, install, update and uninstall software applications remotely as well as automatically

Remote Tools Provides the flexibility to integrate the tool of your choice and run it on end user's workstation

Vendor Management Complete visibility and control over any given contract from its inception to its renewal

Contract Management Track and manage contracts and licenses. Attach relevant documents and set alerts for contract expiration

Purchase Management Track and manage purchases and assets by automating your purchase workflow

Incident Management Identify, analyze, and correct issues to prevent a future re-occurrence

Service Catalog Store and report on information relating to deliverables, prices, contact points and process

Knowledge Base Gather, analyze, store and share knowledge and information

Problem Management Diagnose the root cause of incidents and determine the resolution

Change Management Understand and work to minimize risks of changes to the IT environment

SLA Management Create and manage SLAs. Optimize performance by defining routing and escalation rules

Automatic Routing The powerful routing engine provides the ability to route tickets and notify agents

E-mail Postboxes Every email sent to your Postboxes becomes an automatic ticket

Native Mobile Apps Mobile apps for iOS and Android help you take your service desk with you wherever you go

End User Portal Designed to help end users manage their requests online

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