SyncGlobal Telecom Improved Efficiency & Reduced Cost with BOSS811 One Call Ticket Management

Customer Overview

SyncGlobal Telecom is a regional business-class communications provider with a fiber network spanning through 3 states - Georgia, Alabama, and Tennessee. Their Damage Prevention Services (DPS) consists of 5 people and averages over 11,000 tickets annually.

Challenges

SyncGlobal needed to replace an antiquated One Call ticket management system and improve outdated practices in order to significantly reduce cost and improve the efficiency of the locate team. They were looking for a versatile technologically advanced cloud-based system with a good map integration from a company that provided great customer service.

Solutions

Following an extensive search and after conducting several trials, BOSS811 was selected for their One Call ticket management. BOSS811 enabled the SyncGlobal locate team to become more efficient and achieved considerable cost savings. They were impressed with the ease of use and the versatility of the system. Each user could customize their own dashboard and could capture images and videos on their mobile device, attach them to tickets as well as the ability to select the appropriate ticket response and close out the ticket. This feature alone is a game changer for the DPS crew.

Results

The implementation of BOSS811 enabled the SyncGlobal locate team to become more efficient and achieved considerable cost savings due to the following:

Technologically Advanced. As a cloud-based ticket management solution BOSS811 allowed SyncGlobal to record as much data as needed per ticket without taking up space on their network servers.
Customizable Dashboard. BOSS811 allowed each user to customize their dashboard to view the data they wanted by selecting multiple premade widgets. This capability improved efficiency and provided each user with the required management information and control.
Mobile Applications. Each user was able to download the BOSS811 app to their mobile device or tablet to remotely capture photos or videos and tag them to the ticket data, as well as the ability to select the appropriate ticket response to close out the ticket. This feature alone is a game-changer for the DPS crew as it saved 15-20 minutes for each ticket.
Map Integration. The ability to display map views of the proposed dig site provided a visual indication of how utility infrastructure might be impacted by any new excavation request.
Customer Support. Everyone at SyncGlobal who dealt with BOSS has been very impressed with the high level of customer service and BOSS constantly enhances the features and capability of the product.