BOSS helps Grady focus on what they do best - helping people

Customer Overview

Grady Health System in Atlanta, GA is one of the nation’s leading facilities for trauma care and emergency services. Grady has grown considerably from its original three story, 110-bed facility. It now stands as one of the largest health systems in the United States. Grady Health System has 5000+ IT Assets and over 10,000 users who are primarily doctors, nurses, health care technicians,
assistants and trainees.

Challenges

Grady needed a system to manage their IT assets, for license management, software version controls, remote control and much more. Their goal was to replace multiple tools they were using for asset management with a simple easy to use flexible solution. They also needed to move away from the wearying mainframe service desk to a more user friendly one so that their 10,000+ users could easily manage requests and incidents related to their day to day operations.

Solutions

In order to accomplish its mission to provide quick and efficient service, the Grady IT team adopted BOSS Support Central for its Asset Management and Service Desk requirements. Support Central had everything Grady needed to manage all assets and has eliminated the need for multiple product sets.

Requirements
Grady Health System has 5000+ IT Assets and over 10,000 users who are primarily doctors, nurses, health care technicians, assistants and trainees. They needed a system to manage their IT assets, for license management, software version controls, remote control and much more. Their goal was to replace multiple tools they were using for asset management with a simple easy to use flexible solution. They also needed to move away from the wearying mainframe service desk to a more user friendly one so that their 10,000+ users could easily manage requests and incidents related to their day to day operations.

Results

Grady found BOSS Support Central to be “very easy and flexible for modifications and customizing”. Ease of use was one of the winning factors in choosing the solution.
The Management console of the product enabled Grady to resolve the majority of our requests without having to go on site.
Grady became so familiar with BOSS Support Central that they have extended its use for other functions including Project Management, reporting from EPIC, and inventory management of non-IT devices.
The BOSS team provided outstanding support and addressed Grady's needs very quickly and efficiently.