Trevor Gregg and Cullen Baker of Tuolumne County share how they implemented a system to prioritize ticket processing, referred to as Triage Queuing, enabling their team to manage and prioritize all inbound ticket and service requests within 2 hours of receipt. They will discuss how the county embraced new technology to improve communication, better accountability, and increase customer satisfaction.

Their innovative system of triage queuing is powered by workflows and SLAs to ensure nothing falls through the cracks. Additionally, they will share how BOSSDesk was adapted to meet their needs and how they are expanding it into other departments.

You will learn how Tuolumne County used BOSSDesk to:

• Manage all inbound requests within 2 hours of receipt
• Improve response times
• Streamline communication
• Increase user and customer satisfaction overall
• Embrace new technology
• Automate processes using workflow and our easy-to-use forms
• Provide scalable and secure support services across the business