The 2017 BOSS User Conference and Training was held at the Marriott Buckhead Atlanta on May 18 & 19. Thanks to all of the attendees for making this year's conference such a great success!  

Thanks also to our keynote speakers Dan Gordon and Kirk Talbott from City of Atlanta for their awesome presentations and to Debra Folk, Deputy IT Director, Aiken County Government for chairing this year's event.

Conference Pictures

  • Dan Gordon COO City of Atlanta Keynote
  • Kirk Talbot,Deputy CIO, City of Atlanta Keynote
  • Rick Young, Maha at 2017 BOSS User Conference
  • Vishu presenting at 2017 BOSS User Conference
  • BOSS team at the 2017 BOSS User Conference
  • Attendees  2017 BOSS User Conference
  • Learning & Sharing at 2017 BOSS User Conference
  • Rick Young presenting at 2017 BOSS User Conference
  • Shuronda Hawkins presenting at 2017 BOSS User Conference
  • Tamara Shaffer presenting at 2017 BOSS User conference
  • Kris presenting at the 2017 BOSS User Conference
  • Dinner at Agatha's Murder Mystery Theater
  • BOSS User Conference attendees at Agatha's Murder Mystery Theater
  • Maha thanking attendees at 2017 BOSS User Conference

Conference Theme - Learn, Share, Network

Learn - The agenda included guest speakers that provided great insights. Dan Gordon wowed the audience by providing an overview of the various challenges faced and how he leveraged Technology. He shared very valuable information on how to get the buy-in from elected officials to invest in the right technology and tools. Kirk Talbott’s presentation went deep into implementing best practices and the need for building a great team. The BOSS Team provided details of all future product enhancements and breakout sessions were held for both BOSS Support Central 4.0 and BOSSDesk. This allowed users to explore product details in depth with BOSS product specialists.

Share - As in the past, the 2017 User Conference was a forum where our customers shared their experience and applications from using BOSS products. Several customers presented their success stories with great interaction with other attendees. Debra Folk, Deputy Director, Aiken County Government chaired the conference.

Network - An important aspect of the BOSS User Conference is to have plenty of time for networking. There were long scheduled breaks in the agenda in addition to breakfast and lunch, and on Thursday night the attendees were treated to a special event at Agatha’s Murder Mystery Theater which was very memorable.


Key Note Address
Driving Excellence in Technology and Project Execution

Dan Gordon COO of Atlanta

Dan Gordon

COO City of Atlanta

Kirk Talbot Deputy CIO of Atlanta

Kirk Talbott

Deputy CIO City of Atlanta

DAN GORDON, Chief Operating Officer, City of Atlanta

As COO for the City of Atlanta, Dan reports directly to the mayor, and manages and oversees all city operating departments and related agencies. He is responsible for strengthening public safety, balancing the city’s budget, building its reserves, and improving customer service. Dan has also been an executive with Arthur Blank’s Falcons Organization.

In his presentation, Dan shared some of his experiences in addressing the enormity of the problems he faces managing the city and discussed how to strive for excellence in technology and project execution. He also shared some insights from his time at the Falcons. Dan wowed the audience and was an inspiration for everyone in attendance.

KIRK TALBOTT Deputy Chief Information Officer, City of Atlanta

Kirk has more than 24 years of experience in Information Technology spanning all IT functions across multiple industries in the private and public sectors. Kirk is responsible for the strategy, planning, implementation, and operations of the entire technology portfolio for the citizen facing departments of the city. In addition, Kirk leads the enterprise Geospatial service team and the city’s recently formed Smart City initiative.

Kirk’s presentation went deep into implementing best practices and the need for building a great team. He provided insight into some of the projects he handled including The Smart City project and how sharing information of traffic patterns on the I85 bridge collapse helped citizens.


Agenda Highlights

Keynote address by Dan Gordon, COO City of Atlanta and Kirk Talbott

Deputy CIO City of Atlanta

Building for the Future, a BOSS Strategic Overview

Meeting the Demands of Tomorrow – Road Map of BOSS Product Development

Breakout sessions on BOSS Support Central Release 4.0

Breakout sessions on BOSSDesk

Work Smarter with New Mobile Applications

Customer Success Stories

Creating the Perfect IT Environment

Special event at Agatha’s Murder Mystery Theater Thursday Evening

Watch for details of the 2018 BOSS
User Conference & Training