Join us at the Marriott Buckhead Atlanta on May 18 & 19 for the 2017 BOSS User Conference. This year we have reduced the Conference fee to $795 and that includes all meals, conference materials and our Thursday night event. All that you will have to pay for is the hotel and we have also arranged a discounted rate of $149/night with Marriott (includes self parking).

Click here for Marriot Hotel Reservations

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Conference Theme - Learn, Share, Network

Learn - The agenda will include guest speakers that will provide insights to ITSM and ITIL best practices, and the BOSS Team will provide details of all future product enhancements. We will also have breakout sessions for both BOSS Support Central and BOSSDesk where you will be able to explore product details with our product specialist.

Share - As in the past, the 2017 User Conference will be a forum where our customers can share their experience and applications from using BOSS products. We will have several customers present their success stories and there will be ample time for questions and interaction. Debra Folk, Deputy Director, Aiken County Government has kindly consented to be our 2017 conference chair.

Network - One of the most important aspects of the BOSS User Conference is to have plenty of time to network. We have scheduled long breaks in the agenda and will encourage networking during breakfast and lunch. We are also arranging a special event on the evening of May 18 that we believe will be memorable.


Key Note Address
Driving Excellence in Technology and Project Execution

Dan Gordon

COO City of Atlanta

Samir Saini

CIO City of Atlanta

DAN GORDON, Chief Operating Officer, City of Atlanta

As COO for the City of Atlanta, Dan reports directly to the mayor, and manages and oversees all city operating departments and related agencies. He is responsible for strengthening public safety, balancing the city’s budget, building its reserves, and improving customer service. Dan has also been an executive with Arthur Blank’s Falcons Organization.

In his presentation, Dan will share some of his experiences in addressing the enormity of the problems he faces managing the city and discuss how to strive for excellence in technology and project execution. He will also share some insights from his time at the Falcons. Dan has a great story to tell and it will be an inspiration for everyone who hears him speak.

SAMIR SAINI, Chief Information Officer, City of Atlanta

Samir is a recognized leader in information technology, data security, and business operations and has been named by GovTech as one of the Top 25 Doers, Dreamers & Drivers in the Public Sector. As CIO, Samir is accountable for information technology services for all 25 city departments to include Public Safety, Justice, Operations, Administration, and Hartsfield-Jackson Int’l Airport.

Samir's presentation will be of benefit for any IT department. His thoughts on improving customer service quality by adopting a service management model, implementing IT best practices and improving the internal operational efficiency of IT will provide great insights and takeaways.


Agenda Highlights

Breakfast at 8:00 am & program starts at 9:00 am

Key note address by Dan Gordon, COO City of Atlanta

Building for the Future, an overview & product road map

Best Practices presentation and discussion

Breakout sessions on BOSS Support Central Release 4.0

Breakout sessions on BOSSDesk

Customer Success Stories

Beyond IT- BOSS Applications outside IT

Special event on evening of Thursday May 18

Program concludes at 3:00 pm on Friday

We will be publishing further details of the agenda as it is finalized.

We look forward to seeing you in Atlanta in May

Register for the Conference Now