Law Enforcement Case Study
Lexington County Sheriff's Department

Lexington County Sheriff's Department helps its citizens by adapting BOSS Support Central

The Lexington County Sheriff’s Department is a full-service law enforcement agency that is dedicated to serving more than 270,400 citizens in Lexington County, South Carolina.

The Sheriff’s Department is an internationally accredited law enforcement agency that is headquartered in the Town of Lexington. In addition to providing law enforcement services in unincorporated areas, the Sheriff’s Department also is responsible for the operation and security of the 720-bed Lexington County Detention Center, which serves as the primary holding facility for all individuals who are arrested and jailed in Lexington County.

The Problem
Lexington County Sheriff’s Department, SC has been a BOSS customer for several years. The department was looking to automate their day to day operations by automatically tracking requests and assigning the tasks to appropriate personnel so nothing would fall through the cracks. All their tasks were being tracked manually and involved verbal and written communication. This was time consuming and there was no real way to track how and when the task was performed. In their fast paced environment, they needed to ensure that every task was given its due and nothing was lost or left undone.

The Solution
As a step towards improving efficiency and accountability, Andre O Johnson, Certified Government Chief Information Officer of Lexington County Sheriff’s Department (LCSD) adapted BOSS Support Central to automate their processes.

Whereas all their tasks earlier involved verbal and written communication, with BOSS Support Central they are now extremely organized and a ticket is raised for every task however big or small. It is then assigned to the people in charge and can be tracked and acted upon at every step in the process.

Due to the flexibility of the BOSS solution LSCD was able to put BOSS Support Central to multiple uses such as submitting and tracking financial requests, equipment orders, travel requests, office supplies requests, keeping track of ID cards and Jail maintenance issues.

All this was taken care of manually earlier and requests sometimes were lost, delayed and could not be tracked.

With the BOSS solution, they can now log in and instantly verify the action taken on the request. With 400 users, they are dependent on the BOSS solution for their day to day functioning .They love that the tickets can be accessed using their smart phones as they are always on the go. They do not have to go back to their desks to resolve issues and can just click on the phone # on the ticket to make calls from their phone and take care of the issue wherever they are. They are finding new uses for the BOSS solution by fine tuning it in innovative ways to cater to their needs.

The Result
BOSS Support Central is being put to use in new and efficient ways at Lexington County Sheriff’s Department.

To quote Andre OJohnson, "I love the product. Anytime we come up with a problem the first thing I think of is how I can use the BOSS system to solve it as it has nice flexibility, and I’m getting a lot of things done with it."

Here are some of the ways LCSD uses BOSS Support Central:
ID Prox cards: The BOSS solution is used to issue and track ID cards requested by various departments and to keep track of new/lost /stolen/damaged ID cards.
IT Training logs: For all in house training conducted once a month, the BOSS system is used to keep track of the training details. Details of the training like the attendees, topics, time, date are recorded and can be analyzed for future use. Training documents including handouts and power points are saved as attachments and available for quick reference.
Maintenance: This is one area where the BOSS system has been put to use very efficiently. As the sergeants go around conducting inspections in the jail they create tickets for every maintenance issue they come across in each of the units. The tickets get routed to the appropriate personnel who then take steps to resolve the issue. This is also tied to finance as request for parts and items can be submitted and tracked. The time the maintenance tech spends on the job and how quickly he responds can also be tracked.

Andre O Johnson, Certified Government Chief Information Officer, LCSD had this to say on BOSS and Support Central, "The BOSS system has continuously evolved into something that helps us be more efficient. It gives me and the Sheriff’s office more power to be more accountable and keep track of performance .Our office environment is fast paced and you can lose track of what needs to be done and things get lost. We need to prevent things falling through the cracks. The BOSS Solution helps me keep track of paper work and makes us time accountable throughout the organization. It has made us more efficient and benefitted the citizens of Lexington County as well. Any time we the Sheriff’s office become more efficient it allows citizens to receive more efficient services. We are very dependent on the BOSS system for our day to day functioning"

BOSS has been serving several government agencies across the USA. BOSS is an Infrastructure Management firm and specializes in IT Lifecycle Management, comprehensive Asset Management, Integrated Service Desk solutions and IT Services.

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