News

Read the Latest News From BOSS Solutions

Capterra Names BOSS Solutions as “BEST” in Several Help Desk Categories

BOSS Solutions has been awarded Capterra's Best Badges in several categories, based on reviews from Help Desk software users. BOSS was named as Best Support, Best Value and Most Recommended by Capterra.

Badges are given to the products with the highest average review rating score across all of the products’ published reviews in the submission period.

The Capterra “Best” awards are determined by the subjective opinions of individual end-user customers based on their own experiences, the number and timing of published reviews on Gartner’s digital sites (Capterra.com, SoftwareAdvice.com, and GetApp.com) and review ratings for a given product in the category and are not intended in any way to represent the views of Gartner or its affiliates

Click to view the ratings and find out more.


View Recording of the BOSS Webinar – IT Service Catalog – Process Improvements for Onboarding and more

BOSS Solutions have been leading the way in creating innovative solutions and in this webinar held on Nov 8th 2017 you will see how the potential use of Service Catalogs for process improvements goes far beyond IT. You will find out how:

  • Services and requests can be offered selectively & efficiently from one portal
  • An easy to use form to enter new requests or track your requests can improve user satisfaction and lower costs
  • Creating a new service catalog is a breeze – just a few drag & drops
  • Workflows & approvals can be automated

You will also hear first hand from Frank Santiago, IT Operations Manager, City of Boca Raton, Florida on how they implemented a service catalog for employee onboarding and for other process improvements.

Click to view the webinar recording.

BOSS Solutions Announces New Version of BOSS Support Central that takes On-Premise Service Management to a New Level

On October 31st 2017 at the FUSION 17 Conference & Expo in Orlando, BOSS Solutions announced a new significantly enhanced version of BOSS Support Central it’s popular on-premise ITSM software. The product is designed to ITIL standards, incorporates advanced capabilities, has an award winning user-friendly interface, and is closely aligned with BOSSDesk the company’s Service Desk on the cloud.

The new BOSS Support Central incorporates advanced ITSM capabilities including a comprehensive Help Desk for Ticket Management, a Self Service Portal to allow easy access for users to request services, Asset Management for total control of the lifecycle of all assets, and comprehensive Dashboards & Reporting for effective management. All of existing BOSS Support Central customers can upgrade to the new version at no cost.

Click to view Press Release

service-catalog-webinar

BOSS Solutions Named as Top 20 Most User-Friendly Help Desk by Capterra

BOSS Solutions is excited to announce that we have been named in the Top 20 Most User-Friendly Help Desk systems by Capterra, an affiliate of Gartner. The report provides a look at the most user-friendly help desk systems based on their usability, customer services provided, and customer reviews View Report

Founded in 1991, BOSS Solutions provides brilliantly simple software solutions to meet the needs of customers in IT Service Management (ITSM). The company has built a committed customer base through incorporating ITIL best practices in automating the service management process, combined with a unique commitment to customer support.

The company’s major products are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket management solution for the damage prevention industry. For more information call
+1 678.684.1200.

service-catalog-webinar

Register for the BOSS Noontime Knowledge Meeting in Atlanta – “Service Catalog Applications Beyond IT”

BOSS Solutions has been leading the way in creating brilliantly simple software solutions. Join us at Maggiano’s Perimeter Mall in Atlanta for a Noontime Knowledge meeting and we will show you how:

  • Services and requests can be offered selectively from one portal
  • An easy to use request form can improve user satisfaction & lower costs
  • Creating a new service catalog is a breeze – just a few drag & drops
  • Workflows & approvals can be automated
  • One of our customers has implemented a Service Catalog in their organization.

Join us at Maggiano’s on Oct 11th, 2017
Click to register.





service-catalog-webinar

View Recording of the BOSS Webinar – “Service Catalog – The Modern Way to Deliver IT Services”

BOSS Solutions have been leading the way in creating innovative solutions and in this webinar held on July 26th 2017 you will see the next evolution of a modern service catalog implementation can improve your service delivery. We will show you how to:

  • Easily create and configure your service catalog
  • Provide employees and customers a one stop shop for all service and product offerings
  • Increase efficiency with accurate and complete ticket creation
  • Ensure compliance and manage expectations

You will also hear first hand from our Shuronda Hawkins, IT Systems Administrator with the City of Albany GA on why BOSS Solutions was the right choice for them! Click to view the webinar recording.


BOSS User Conference Keynote speakers

City of Atlanta Executives to present the Keynote at the 2017 BOSS User Conference

BOSS Solutions is excited to announce that Dan Gordon COO and Samir Saini CIO of the City of Atlanta will be the keynote speakers at this year’s User Conference being held at the Marriott in Buckhead Atlanta on May 18 & 19, 2017.

Dan reports directly to the mayor, and manages and oversees all city operating departments and related agencies. Dan will share some of the experiences he faces managing the city.

Samir has been named by GovTech as one of the Top 25 Leaders Driving Government Innovation. Samir will draw upon his experience and engage the audience with information that will benefit any IT department. Click for more information and to register ,

Webinar Sneak Peek BOSS Support Central 4.0

Registration is now open for the BOSS Webinar – “Sneak Peek into BOSS Support Central 4.0”

BOSS Solutions is pleased to announce that registration is now open for the BOSS Webinar – “Sneak Peek into BOSS Support Central 4.0” to be conducted on April 6th, 2017 at 2:00 pm. Kris Giroux , Director of Support will be conducting this interactive webinar to give customers a sneak peek into the product’s capabilities. The webinar will provide updates on all the technology changes, describe some of the major new enhancements and discuss details of the rollout plan. Also shown will be the new web interface, and the new mobile application. Click to register for the webinar.



Top 20 Most Affordable ITSM Software Capterra

BOSS Solutions ranks in the Top 20 Most Affordable ITSM Software Providers

BOSS Solutions is excited to share that we now rank in the Top 20 Most Affordable ITSM software providers by Capterra. Learn more. BOSS Solutions is an innovative software company providing ITAM/ITIL solutions that make it easy and affordable for customers to implement best practices in service management. BOSS Solutions products include BOSSDesk an ITAM/ ITIL aligned Service Desk on the Cloud and BOSS Support Central a fully integrated on premise ITSM solution. BOSS Solutions helps organizations improve operational efficiency cost effectively. BOSS has built a committed customer base through incorporating best practices with a unique commitment to customer support.

CGA Excavation Safety Conference and Expo

BOSS811 - One Call Ticket Management Solution will be featured at the CGA Excavation Safety Conference

BOSS Solutions will be showcasing its powerful One Call Ticket Management solution at the CGA conference. Visit us March 14-16 at booth 332 at the CGA Excavation Safety Conference and Expo in Rosen Shingle Creek, Orlando, FL. BOSS811 is a cloud based One Call Ticket Management Solution for Municipalities, Utilities and Locator Companies managing excavation requests. It comes with many powerful features including a mobile client with offline capabilities, integration with mapping technologies such as GIS and ESRI, a powerful routing engine, and extensive reporting abilities with user friendly dashboards. BOSS811 increases efficiency, reduces cost, is easy to use, scalable and highly secure.

Frontrunners 2017 Gartner Software Advice

BOSS Solutions named a FrontRunner for Help Desk Software by Gartner

BOSS Solutions is pleased to announce that we are named as a FrontRunner for Help Desk Software by Gartner’s Software Advice, Click to view report. BOSSDesk an ITIL Service Desk on the Cloud and BOSS Support Central for On Premise IT Service Management make it easy and affordable for customers to implement best practices in Service Management. Features include Automatic Discovery, Incident Management, Problem and Change Management, Service Catalog, Knowledgebase, Mobile Apps and more. BOSS Solutions has built a committed customer base through incorporating best practices with a unique commitment to customer support.


2017 BOSS User Conference

2017 User Conference & Training

BOSS Solutions will be holding their 2017 User Conference at Marriott Buckhead Atlanta on May 18 & 19, 2017.
The conference rate is $795 and that includes all meals, conference materials and a Thursday night event. Register by February 28th the fee will be only $750. All that attendees will have to pay for is the hotel, and we have also arranged a discounted rate of $149/night with Marriott (includes self-parking).
The theme for this year’s conference is Learn, Share and Network and you can find out more about the conference and register at: http://www.boss-solutions.com/user-conference.html We look forward to seeing you in Atlanta in May
The BOSS Team

BOSSDesk Dashboard on PC

BOSSDesk - Service Desk on the Cloud is here

Manage all your Assets, Incidents, Problems, Changes, Releases, Contracts and Purchases with one solution. BOSSDesk gives you the true Automation and Business Intelligence you need to run your IT Service Management in one single integrated platform.

Click to Learn More



BOSS Deploy Imaging

Hooters of America Installs BOSS Deploy Imaging Software

After successfully completing beta testing with Hooters of America, the iconic restaurant chain’s IT Director, Wes Marco, had this to say about the product, “BOSS Deploy made our point-of-sale (POS) deployment seamless, allowing our staff to continue to focus on our guests while enabling IT to feel confident that our systems were updated to protect the financial data of our customers.”

Click to Learn More

Save Mart Supermarkets

Save Mart HR adapts BOSS Support Central for Employee Issue Tracking

Save Mart a long term customer of BOSS has now extended BOSS Support Central to their Human Resources division. Using a customized set up just for HR, all employee interactions are now recorded in the system. Custom service catalogs have been set up to track details of all employee related issues.This has enabled Save Mart HR to get a detailed view of all employee interactions at any given date or time and take appropriate action based on this business intelligence.