BOSS Solutions for Healthcare

Do you manage a Healthcare IT environment?

The Healthcare industry is experiencing significant change with evolving regulations, ongoing facility and infrastructure modernization and the digitization of the complete care system. The IT organization is at the center of it all. The BOSS Healthcare solutions enables IT to spend less time managing the infrastructure and more time creating innovative solutions that enable healthcare professionals to transform the patient experience.

Based on deep industry knowledge the experts at BOSS have put together a customized solutions to address the IT needs of the Healthcare industry. The BOSS Healthcare solutions comes with predefined templates and ITSM service catalogs that cater to the needs of Healthcare environments. The service catalogs are customized to handle Application Support offered by the departments for healthcare specific applications like EPIC, EPSI, and Meditech.

With the help of the BOSS Healthcare solutions workflow can be customized to send notifications to the SME, pending requests can be escalated and quick action can be taken to ensure nothing falls through the cracks. Dashboard reports are available for management to make informed decisions on the status of staff requests.

The Problem

Managing Healthcare IT has its own challenges with HIPAA, PCI regulations and the care that needs to be taken with respect to the protection of Patient Health Information. Managing the EPSI [EHR System] implementation for hospitals or clinics including patient care, clinical, financial management and other modules effectively is a challenge.

Requests from the healthcare staff might include Transcription setup, Time clocks, System config, Application access, Password control, pharmacy, Patch install, eSign, CPOE [computerized physician order entry], Chartlink [Emergency Medical Records] or eforms. These need to be handled in a timely manner for running efficient and smooth operations.

The Solution

Based on industry knowledge, the experts at BOSS have put together a customized solutions to address the IT needs of the Healthcare industry. The BOSS Healthcare Solutions comes with a pre-built Service Catalog that will make life easy for anyone with an EPSI implementation.

During the one-time configuration, all you need to do is to input the credentials of the healthcare staff who handle incidents, requests related to EPSI and create a workflow to notify them accordingly. End Users like nurses, physicians will be able to submit EPSI requests from their devices online and get periodic updates on the status of their requests all through the cycle from when it was created to the time it was closed. Functional Managers can easily track the number of EPSI requests, incidents, first call resolution rating, average resolution time, and overall efficiency of the EPSI support staff.

Why BOSS?

BOSS has been serving the Healthcare industry for many years. Our experts are armed with industry specific knowledge and offer custom solutions that address the needs of the Healthcare industry. The BOSS Healthcare solutions comes packaged with ready to go custom templates that are very user friendly.

BOSS builds ITSM catalogs for other systems like CERNER, Meditech, McKesson, EPIC. Rolling out ITIL in your organization will be simplified with the help of BOSS. Please read the Grady Healthcare Case Study and find out how Grady Health has adapted BOSS Solutions to meet its Healthcare specific needs.