BOSS Support Central
Configuration & Tools

BOSS Support Central Configuration & Tools

The best practice for running BOSS Support Central software requires 2 Windows Servers (Quad core or better and 8GB+ RAM). One Server running MSSQL (2012 R2 or later) and the other Server running Application Server Role and Web Server role (IIS 7.5 or above). Users can access the application through commonly available browsers. Site agent needs to run in your environment with the right access privileges to capture hardware/software information via Automatic Discovery provisioning. It takes just a few minutes to configure the system using the ergonomically designed configuration screen that incorporates responsive icons. Minimal training is required. BOSS Support Central comes equipped with many tools and an API interface that provides access and integration to other systems. All customers using previous versions of BOSS Support Central can easily upgrade to the latest version of BOSS Support Central at no cost.

Download the BOSS Support Central Configuration & Tools Datasheet

EASE OF CONFIGURATION

BOSS Support Central was designed with a modern intuitive user interface that would make it very easy for technicians and admins to be able to configure the system with minimum training. The settings screen presents all the system parameters in a clear and logical layout and the responsive icons make it extremely easy to select any of the screens with a click of a button.

BOSSDesk Configuration and Tools - Ease of Configuration
BOSSDesk Configuration and Tools - Remote Tools for User Support

REMOTE TOOLS FOR USER SUPPORT

Remote access tools allows technicians to remotely access user computers for troubleshooting. Technicians can quickly run and execute system level scripts, install software, make changes, pull logs and do other support related tasks directly from BOSS Support Central.

INTEGRATE WITH OTHER APPLICATIONS

BOSS Support Central can be integrated with any 3rd party application using the Application Program Interface (API). Customers can either undertake the integration themselves using the documentation provided with the API or can contract with BOSS Professional services to have the work done for them

BOSSDesk Configuration and Tools - Integrate with Other Applications
BOSSDesk Configuration and Tools - Scheduler

SCHEDULER

Future events such as planned maintenance can be scheduled daily, weekly or monthly and the system will automatically create tickets and tasks for these events at the appropriate time. Screens are also available to display business hours and holidays to ensure that ticket processing during these times are handled appropriately

SITE AGENT

The BOSS Support Central Site Agent runs on a customer server and provides all the necessary Active Directory credentials to allow for all Active directory processes, such as Auto Discovery to be accessed and integrated into BOSS Support Central. Only one site agent is required for an implementation.

BOSSDesk Configuration and Tools -Site Agent
BOSSDesk Configuration and Tools -Remote Agent

REMOTE AGENT

The BOSS Support Central Remote Agent allows you to capture information from computers that are not connected to the network. Install the remote agent to capture information and update the database through the internet

Business Value

SUPPORT COSTS ARE REDUCED AS MINIMAL TRAINING IS REQUIRED

The system has an intuitive user interface and is easy to configure thereby minimizing training and support costs

MAINTENANCE CAN BE SCHEDULED TO MINIMIZE SERVICE COSTS

Future events and planned maintenance can be scheduled to minimize interruptions and minimize service costs

INTEGRATION WITH OTHER APPLICATIONS PROVIDES SUPPORT AT LOWER COST

Integration with other systems and applications allows for touch free support of all IT Assets which will lower overall support costs


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