BOSSDesk Security Overview

BOSSDesk is a cloud based IT Service Management software, distributed by BOSS Solutions as Software as a Service(SaaS).

BOSSDesk is an on-demand IT Service Management solution on the cloud that provides organizations the ability to manage their service requests and life-cycle of their assets. This helps increase user satisfaction, improve productivity and enhance the ROI on the assets they have invested in.

BOSSDesk is provided as a SaaS model that can be rapidly provisioned and released with minimal management effort or service provider interaction

Essential Characteristics

On-demand self-service

BOSSDesk physical infrastructure is hosted and managed within Amazon’s secure data centers and utilizes the Amazon Web Services service. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Amazon’s data center operations have been accredited under:
ISO 27001
SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)
PCI Level 1
FISMA Moderate
Sarbanes-Oxley (SOX)

BOSSDesk forces HTTPS for all services, including public websites. HTTPS is used to ensure browsers interact with BOSSDesk only over HTTPS.

BOSSDesk uses Stripe payment processor for encrypting and processing credit card payments. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

Broad network access

BOSSDesk can be accessed from any thin client (workstation, laptop, mobile phone, etc) with a modern browser over the Internet.

Resource pooling

BOSSDesk is provided as a public cloud meaning that all customers utilize the same infrastructure owned, managed and operated by BOSS Solutions. It can be deployed using the customer's hardware as a private cloud also. Either way, the customer's data is owned by the customer. The customer has total control and can export it by demand.

Rapid elasticity

BOSSDesk is provided as a SaaS model that can be rapidly provisioned and released with minimal management effort or service provider interaction.

Measured service

BOSSDesk automatically controls and optimizes resource utilization. BOSSDesk resources are provisioned to the user organization based on the number of assets they have signed up to manage through BOSSDesk and also the number agents they have subscribed to.

Service Models

Software as a Service (SaaS)

BOSSDesk acts both as SaaS and intermediary cloud provider, providing convenient access to resources of other cloud providers like Amazon Web Services or Microsoft Azure.

Deployment Models

Public cloud

BOSSDesk is provided as a public cloud meaning that all customers utilize the same infrastructure owned, managed and operated by BOSS Solutions